We're Here to Help

At GroundHog, we understand that your operations are critical, and downtime is not an option. Our support team is committed to ensuring that you have the resources, knowledge, and assistance you need to keep things running smoothly. Whether you’re facing a technical issue or just need some guidance on getting the most out of our platform, we’re here for you.

Our Software Stack

Raise a Ticket

Check out Product Docs

Explore FAQ

Talk to our Training Team

How Can We Assist You?

Get started with the help of our User Guides

Find brochures of our popular products below:

Hear from Our Customers

Discover why our customers rave about us. Read their testimonials and case studies to see how we’ve made a difference.

"An underground mine is like a black box. GroundHog gave us the real-time visibility we needed by opening the lid off the black box and seeing what was going on in real time.
With GroundHog, our crews meet and beat daily, weekly, and monthly targets. The system is super-easy to setup and use, and they have awesome customer support - always there when you need ‘em."

Steve-Immenschuh-Cementation

Steve Immenschuh

Performance Improvement Superintendent, Cementation

“Bleeding edge technology and a solid team. Mighty impressed with their products and how easy it was to get up and running at our site. These guys are pretty open to new ideas and incorporate those ideas into their products farily fast”

christopher-michael-nyrstar

Christopher Michael

Operations Manager, Nyrstar

“GroundHog is very user-friendly and was easy to train all of our crews. I used the Mine Manager App to track production, availability, and utilization in real time. Their deployment team sat with our Dispatchers for 6 months and made customizations to meet our mine's specific requirements. Hands down one of the best teams I have worked with.”

miguel-lamadrid-Barrick

Miguel Lamadrid

Mine Manager, Barrick

Frequently Asked Questions

How can I get started with GroundHog?

Getting started is easy. Contact our sales team for a demo, and they will guide you through the onboarding process.

How does GroundHog ensure precision in drilling and digging?

GroundHog uses RTK receivers, a base station, and antennas to achieve 2cm precision in guiding drilling and digging machines.

Can GroundHog track the performance of drills and diggers automatically?

Yes, GroundHog provides comprehensive telemetry data tracking, including metrics like tonnage, engine hours, and fuel consumption.

What operational data does GroundHog track for drills and diggers?

GroundHog enables operators to capture critical operational data for both drilling and digging ensuring alignment with mine plans. Example of data captured:

Drilling Data: #Holes Drilled, Drill Angle, Drilling Progress

Digging Data: Track specific blocks being excavated and record the grade of the material extracted from each dig block.

How does GroundHog optimize blasting operations?

GroundHog creates and manages effective blasting schedules, ensures compliance with safety standards, and monitors blast performance. Our explosives management tool, MagLogs, also helps you manage your magazines and maintain compliance.

How does GroundHog improve haul truck efficiency?

For Open Pit mines – GroundHog provides automated trip counting, cycle time capture, route optimization, and performance insights for haul trucks.

For Underground mines – GroundHog provides RTLS system, that can help with traffic management underground. Cycle time can be captured manually via operator input.

What type of data does GroundHog capture?

GroundHog captures data across all workflows, including drilling, blasting, digging, loading, and hauling. It also tracks material movement and cycle times.